Return & Refund Policy

Last updated: March 18, 2026

Our Commitment to Your Satisfaction

At Eduarda Barros USA, every piece is custom-designed and handcrafted exclusively for you. Because of the personalized nature of our products, our return policy is designed to ensure you are completely satisfied at every stage of the process — before production even begins.

Our 4-Step Approval Process

We believe the best return policy is one you never need to use. That's why every order goes through our rigorous 4-step approval process:

  1. Free Consultation: We discuss your vision, preferences, and requirements in detail during a 15-minute video call.
  2. Design Proposal: You receive a custom design proposal with fabric options and color palette. You can request unlimited revisions at this stage.
  3. Fabric Samples: Physical fabric samples are shipped to your home so you can see and feel the materials before committing.
  4. Final Approval: You approve every detail — colors, fabrics, embroidery, monograms — before production begins. We adjust anything until it's perfect, at no extra cost.

Cancellation Policy

Before Production Begins: You may cancel your order at any time before giving final approval and receive a full refund of your deposit.

After Production Begins: Because each piece is custom-made and cannot be resold, cancellations after production has started are subject to a 50% restocking fee based on the total order value.

Defects & Quality Issues

If your order arrives with any manufacturing defect or damage during shipping, please contact us within 7 days of delivery. We will:

  • Replace the defective item at no cost
  • Cover all return shipping costs
  • Expedite the replacement production

Please provide photos of the defect or damage for our quality assurance team.

Shipping Damage

All orders are shipped via DHL Express or FedEx with full insurance coverage. If your package arrives damaged, please:

  1. Document the damage with photos before opening the package
  2. Contact us within 48 hours of delivery
  3. Keep all original packaging materials

We will file an insurance claim and arrange for a replacement at no cost to you.

Design Adjustments

If the final product does not match the approved design, we will remake the piece at no additional cost. Our commitment is to deliver exactly what you approved — no compromises.

How to Contact Us

For any return, refund, or quality-related inquiries: